Kayla Spa

Launched and managed two mid-tier spa branches within six months (Branch 1: 12 Dang Tat, District 1; Branch 2: 188 3/2 Street, District 10), invited by Saigon Hera Spa founders to drive expansion. Oversaw operations, budgeting, and vendor negotiations while leading telesales and marketing campaigns, achieving 30% conversion and growing daily revenue from $500 → $7,000. Managed customer lifecycle to boost satisfaction scores to 4.5/5+ and repeat clients to 70%, and recruited and trained 20+ staff to ensure high-quality service and consistent client experience.